VoxGenie Terms of Use
Last Updated: 3 October 2024
These Terms of Use govern your access to and use of VoxGenie's services. By using our services, you agree to comply with these terms.
1. Acceptance of Terms
By signing up for and using VoxGenie's Voice AI solutions, you agree to abide by these Terms of Use. If you do not agree, you must discontinue using the service.
2. Client Responsibilities
- Consent Management: As a client of VoxGenie, you are responsible for obtaining explicit consent from end-users before initiating any AI-driven voice calls.
- Compliance: You are solely responsible for ensuring that your use of VoxGenie's services complies with all applicable laws and regulations, including but not limited to TRAI, the Digital Personal Data Protection Act, and international regulations.
- Do Not Disturb (DND) Compliance: You agree to respect the Do Not Disturb (DND) preferences of users. You must ensure that no calls are made to users who have opted out, unless explicitly permitted.
3. Service Usage
- License: VoxGenie grants you a limited, non-exclusive, non-transferable license to use its services in accordance with these terms.
- Prohibited Uses: You are prohibited from using VoxGenie to engage in unlawful activities, send unsolicited communications, or violate the privacy of end-users. Misuse of the platform, such as spamming or violating DND regulations, may result in suspension or termination of your account.
4. Data Handling
- Data Ownership: All personal data collected during the use of VoxGenie's services remains the property of the client. However, VoxGenie retains the right to use anonymized and aggregated data for improving services.
- Security: You agree to take all necessary steps to ensure the secure transmission and storage of personal data processed through our platform.
5. Liability and Indemnity
- Client Liability: As a client, you agree to indemnify and hold harmless VoxGenie from any claims, damages, or penalties resulting from your misuse of the services or non-compliance with applicable regulations.
- VoxGenie's Liability: VoxGenie is not liable for any indirect, incidental, or consequential damages arising from the use of its services. Our liability is limited to the maximum extent permitted by law.
6. Termination of Services
VoxGenie reserves the right to suspend or terminate your access to the services at any time, without notice, if you violate these terms or engage in unlawful activities.
7. Amendments to Terms
VoxGenie may update these Terms of Use periodically to reflect changes in its services or regulatory requirements. Clients will be notified of any significant changes.
8. Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of India, and any disputes arising shall be subject to the exclusive jurisdiction of the courts in Bengaluru, India.
Contact Us
For any questions or concerns regarding these Terms of Use, please contact us at viren@voxgenie.com