VoxGenie Privacy Policy

Last Updated: 3 October 2024

At VoxGenie, we are committed to safeguarding your privacy and ensuring the responsible handling of your personal data. This Privacy Policy explains how we collect, use, and protect the information gathered through our Voice AI solutions.

1. Information We Collect

Personal Data: We may collect personal data from clients and their end-users, including but not limited to names, contact details, and voice data recordings.
Consent Information: We collect and store consent data from users to ensure compliance with Telecom Regulatory Authority of India (TRAI) and other international regulations in the US.
Log Data: Our platform collects technical information such as IP addresses, browser types, and timestamps related to the use of our services.

2. How We Use Collected Data

Service Delivery: We use the data provided by clients to deliver Voice AI services, ensuring that all communications are compliant with applicable laws.
Consent Management: We use consent information to manage and verify permissions, ensuring that end-users receive calls only if they have opted in.
Compliance and Auditing: VoxGenie may use data for compliance reporting, legal obligations, and auditing processes.
Data Analytics: We may use anonymized and aggregated data to improve our services.

3. Data Protection and Security

We take the protection of your personal data seriously. Measures include:

Encryption: All personal and sensitive data is encrypted in transit and at rest.
Access Control: We implement access control protocols to ensure that only authorized personnel can access sensitive information.

4. Sharing of Data

We do not sell or share your personal data with third parties except:

To Service Providers: We may share data with trusted partners or service providers who assist in delivering our services, under strict contractual obligations.
For Legal Requirements: We may disclose data if required by law, such as in response to a legal process or government request.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Data is securely deleted when no longer needed.

6. User Rights

Access: You have the right to access the personal data we hold about you.
Correction and Deletion: You may request corrections or deletion of your personal data.
Opt-Out: Users may opt out of receiving voice AI calls at any time by contacting us or the client initiating the call.

7. Cross-border Data Transfers

For clients operating outside India, VoxGenie complies with international data transfer requirements. If personal data is transferred outside India, we ensure that adequate safeguards are in place.

8. Changes to This Privacy Policy

We reserve the right to update this policy as required by changes in our services or applicable regulations. Any changes will be communicated on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: viren@voxgenie.com